Delivery Information

Delivery information for Green Heart Clean online Shop. We charge postage and packaging and some parcels are subsidised. 

We only ship to the UK. Free shipping to all UK Mainland orders over £90*. We use Parcel force and Royal Mail for most of our deliveries however occasionally we may have to use an alternative courier for some post codes.

The shipping rates vary slightly based on the weight of orders & location. Weight is automatically calculated but your shipping choices updated.

  • Up to and under 1.8kg: UK Standard Shipping (RoyalMail): £2.99
  • 2kg – 30kg: UK Mainland Standard Shipping (Parcelforce): £5.99
  • 2kg – 30kg: The Highlands and Islands of Scotland* (Parcelforce): £7.99
  • 2kg – 30kg: Isle of Wight, Northern Ireland, Isle of Man and Isles of Scilly* (Parcelforce): £10.99
  • Free Local delivery (LE11* & LE12*): Orders over £10

*Scottish Highlands: FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33

*Scottish Islands: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3

*Scotland: AB31, AB33-38, AB42, AB44-56, IV30-31

*Isle Of Man, Isle of Wight, Isles of Scilly, Northern Ireland: All Postcodes

Our standard terms for delivery within the UK are 2-3 working days from the date you receive the dispatch notice and the delivery us conducted usually by Royal Mail or Parcelforce. We aim to despatch within 1-2 working days. In case of delayed despatch due to stock delays, we would advise you via email.

If you require an urgent or speedier delivery please specify in the note section at checkout or send an email to shop@greenheartclean.co.uk

Non-Delivery: Please note that where an incorrect address has been registered your parcel may be delayed or even returned back to us. Green Heart Clean can not be responsible for this. Any refund will be less the return shipping costs. In the event that a parcel has not been delivered within 3 days of the dispatch email when the courier service has been selected please email us and we will investigate. Royal Mail do not consider a parcel lost until 15 working days have passed, in the event that your parcel has not been delivered in 5 working days after the dispatch email, please do make us aware, there is little that we can do but we will help where we can.

For Local Pick-Up, your order would be ready for collection once you receive your order fulfilment email. You can then arrange for your collection at unit 4, 30 Meadow lane, Loughborough, LE11 4TU

Packaging

All packaging is plastic-free. We re-use boxes we have received from our suppliers. In order to reduce the use of virgin packaging materials, we keep good boxes and reuse them to package new orders. Occasionally, to prevent unnecessary waste of plastic bubble wraps we have received from purchases, we reuse them in packaging our customer products. By reusing packaging materials, we are able to reduce waste and ensure we give boxes a second or third life where possible.