Privacy Policy

This privacy policy sets out how Green Heart Clean Ltd uses and protects any information that you give Green Heart Clean Ltd when you use our website https://www.greenheartclean.co.uk. It also outlines how we comply with the General Data Protection Regulation laws which says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept securely.

Green Heart Clean Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with its intended purpose as stated when requesting the information.

Green Heart Clean Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What Information We Collect

We collect information about you when you request a quote or register to our newsletter. We also collect information when you voluntarily complete customer surveys, provide feedback and/or participate in competitions. Website usage is collected using cookies. The personal information we collect usually includes:

  • Name
  • Job Title (for commercial quotations)
  • Email address
  • Telephone number
  • Demographic Information such as address & postcode:
    • Company Address (for business clients)
    • Personal Address (for private clients)

Additional information collected would include details of the service you are requesting and your preferred day/time.

What we do with Your Information

We require this information to understand your needs, respond to your enquiries and provide you with the right service. We also use information gathered from surveys to improve on service delivery and customer experience. We also send out service updates and cleaning tips via our periodical newsletter to customers who have opted in for our newsletter. If you have opted in to receive marketing emails, you would also receive promotional and advertising emails as well.

You can always unsubscribe or opt-out of additional content at any time.

Access to your Information and Correction

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing at the bottom of our emails to you.

You also have a right to be forgotten if you do not proceed with our services. You can permanently delete your records by sending an email to operations@greenheartclean.co.uk with the subject line “DELETE”

If you believe we hold incorrect information about you, please notify us immediately by email or by post.

Email Address:         operations@greenheartclean.co.uk

Postal Address:        Green Heart Clean Ltd, Unit 4, 30 Meadow Lane, Loughborough. LE11 1JY

Subject Access Requests can be made by also writing us via email or post. We would notify you immediately of any fees applicable depending on the circumstance. We would also comply to the 30 days period to provide all information requested.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

For any complaints regarding your information and how it is processed, please send an email to operations@greenheartclean.co.uk and raise a complaint. You also have the right to complain to the ICO if you think there is a problem with the way your information has been handled.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.